Support

SERVICE and WARRANTY

DNA-Technology provides warranty and service for equipment manufactured by the company in accord with terms and conditions of purchasing contract. During warranty period, we provide warranty repair and maintenance of equipment. After the end of this period, we give after-sales support for our equipment.

Service engineers and regional representatives will help you to install the acquired equipment for PCR laboratories and carry out workplace and introductory training.

Training based on our laboratory facilities in Moscow or at the workplace where the equipment manufactured by “DNA-Technology” installed is also possible.

QUESTIONS and PROBLEMS

Dear colleagues, if you are in another time zone or can not get through to us, in order to expedite the circulation of information, you can fill in the questionnaire (equipment, reagents, or problems of delivery) and send it to e-mail box: hotline@dna-technology.ru, or by fax: +7 (495) 980-45-55.

SOFTWARE for devices

Software for DT instrument

Drivers for DT instrument

FILES with test’s parameters for connection to the program:

Androflor_en_#20160714

AZF_en_#20150526

AVRI_en_#20150311

BRCA_en_#20140217

Calcium_en_#20150410

CFTR_rare_en#20161005

CFTR_Screen_en_#20150410

Clopidogrel_en_#20140205

CpnMpn_en_#20160926

F2_F5_en#20161207

Femoflor_en_#20160714

Folates_en_#20150410

Gardnerella_#20151014

Gender_en_#20150622

HAI_en_#20150707

HBV_RQ_en_20150224

HCV_RQ_en_20150224

Hemochromatosis_en#20120626

Herpes_Complex_en_#20151015

HLA_B27_#20110407

HPV16HPV18_en_#20130311

HPV16HPV18_quant_en_#20140219

HPV_QUANT_en_#20150513

Hypertension_en_20161207

IL28B_en_#20140807 

InflAB_#20160930

Lactose_en_#20131008

Osteoporosis_en_#20140623

Parodont_en_#20150623

Phenylketonuria_Screen_#20160727


REAL_TIME_PCR_en_#20151015

RHD_en#20141211

Thrombophilia_en_#20161207

TNC_Complex_en_#20150316

UMC_Complex_en_#20131211

Viral_Pneumonia_en_20140225

Warfarine_en_#20160905